A few things worth knowing.
What's covered
Material defects (fading, splintering, warping) are covered for 20 years. Workmanship issues (leaning posts, sagging gates, loose hardware) for 1 year. Damage from weather events, accidents, vandalism, or third-party modification is generally not covered — but we can still quote replacement parts.
Photos help a lot
A picture of the damage saves multiple back-and-forth emails. If you can attach 1–3 photos to the form, we can usually diagnose remotely and respond with a quote or warranty confirmation on the spot.
Response time
Most submissions get a real human response within one business day. For urgent safety issues — downed fence panels around a pool, etc. — call us directly at (660) 322-1668.
If we didn't install it
We can still help with parts in many cases. We supply composite fencing across Missouri, including to homeowners and contractors who installed it themselves. Just let us know the situation on the form and send a photo so we can confirm compatibility.
Tell us what you need.
Five fields if it's straightforward. A few more if photos and address details help us help you faster.
Parts request
We'll respond within one business day.
A real person reviews every request. We'll reply by email within one business day — or call if you'd prefer to talk it through.
The questions people ask.
The material warranty (20 years) covers manufacturing defects in the composite boards, posts, and hardware — fading, warping, splintering, structural failure. The workmanship warranty (1 year) covers installation work we did — posts that lean, gates that sag, panels that come loose. Both are registered automatically the day we install.
The short answer: submit the form and we'll tell you straight. The longer answer: defects that show up earlier than they should are usually covered. Damage from weather events, accidents, animals, or third-party modification usually isn't. We don't play games with the gray area — if it's borderline, we'll usually cover it.
Often, yes. We supply composite fencing materials to homeowners and contractors across Missouri. If you have an existing composite fence — ours or someone else's — and the parts are compatible, we can usually ship what you need. Send photos so we can confirm compatibility before quoting.
Call us directly at (660) 322-1668. For safety-related issues, we prioritize same-day or next-day response when possible. Don't fill out the form and wait — call.
The material warranty transfers to new homeowners if the fence is still on the original property. The workmanship warranty is non-transferable, but if a new homeowner inherits a StackFence install and something fails, we'll work with them on a case-by-case basis.