Overview

You have 30 days from your date of purchase to request a return or refund. After 30 days, we’re unable to offer a full refund or exchange.

Refunds

• Items must be unused, undamaged, and in original packaging
• You must provide a receipt or proof of purchase
• Returns are subject to a 15% restocking fee, which will be deducted from your refund

Non-Refundable

We do not accept returns on:

• Opened or used fencing materials
• Custom orders or cut panels
• Gift cards

Partial Refunds

You may receive only a partial refund if:

• The item shows signs of use
• Parts are missing or damaged (not due to our error)
• You return the item after 30 days
• The return is approved but not in resale condition

All approved returns are still subject to the 15% restocking fee.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jacob@stackfence.com and send your item to:

Shipping Returns

Mail returns to:

• You are responsible for return shipping costs
• Original shipping fees are non-refundable
• The 15% restocking fee applies to all eligible returns
• For high-value returns, we recommend using a trackable shipping service or purchasing insurance

Need Help?

Contact us at Jacob@stackfence.com for questions related to refunds and returns.